frequently asked Questions

The repair time for your watch may vary depending on the severity of the problem. We will reship your watch within 5 to 10 working days after receipt of it in our workshops. After this time, do not hesitate to contact our after-sales service ( sav@ice-watch.com ) or your reseller in order to have more information.
We offer a flat rate of €39 (shipping costs not included) for any repair of an Ice-Watch watch via our online form or by going to an Ice-Watch brand reseller so that they can contact us. send your watch. You can find a retailer via the store locator page. (The price at the retailer may vary from that on our online form)
We invite you to contact our online after-sales service . We offer a flat rate of €39 (shipping costs not included) for any Ice-Watch repair.