frequently asked Questions

Each product description sheet contains its availability information. If you can add it to your cart, it is in stock. Otherwise and via your email address, you will have the possibility of being alerted when it is again.
You can refer to the ATM on your watch. You can find the ATMs corresponding to your model on the product sheet. All our watches are minimum 5 ATM. So you can wash your hands and take a shower with your watches on. However, we advise you not to expose your watch for too long and/or too often to water, especially for straps made of natural material (leather, fabric, etc.).
During a service that requires opening the box, it will be advisable to ensure that the watertightness checks have been carried out, especially if you frequently use the watch in water or in a humid atmosphere.
Each product description sheet lists the sizes available for it as well as a document helping you choose the one that will suit you best. You can also download this document at the following address.
The reference is located at the back of the watch, on the steel part.
Our watches comply with European standards. However, you may develop an allergy to silicone or another material. Do not hesitate to consult a doctor if the problem persists.
You can send us a request via the online form or go to an Ice-Watch brand reseller . We will ask you to identify your watch, the reference is located at the back of it, on the steel part.
Complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a reseller via the store locator page. We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.
You can clean your watch strap simply by gently applying water and neutral soap. If cleaning requires opening your watch or more extensive handling, only a professional equipped with the appropriate instruments can carry out this without damaging your watch.
Within the Ice-Watch brand, it is appropriate to consider all the watches divided into families or collections. Within the same collection, you will therefore be able to find the same model/reference/sku in different colors, materials and sizes. Each collection corresponds to a style, time of your day, activity, mood, desire, taste, etc. We hope that these different collections allow you to appreciate our brand.
We invite you to follow this tutorial to carry out this operation yourself using the adjustment tool received during your online purchase. You can also go to one of the Ice-Watch brand resellers to change the size of the link bracelet. This type of modification may have a cost depending on the reseller .
The waterproofness of watches includes a new watch with seals, glass and case in perfect condition. If watertightness is ensured during manufacturing and proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this water resistance may vary over a more or less long period depending on the characteristics of the model, the use that is made of the watch and the care given to the watch. The normal aging of the seals which ensure watertightness is accelerated by thermal shocks or strong temperature variations which cause the watch to go from direct sunlight to cold water or a humid environment.
A chronograph watch is equipped with an additional mechanism, visible on the dial and allowing the duration of an event to be counted. The objective is to measure elapsed time by triggering the system on demand. The chronograph is made up of a central hand and it can sometimes display the minutes and more rarely the hours. Indeed, it is only supposed to measure short periods of time.
Complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page . We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.
Salt water, the acidity of perspiration, perfume and chemicals attack the various elements of the watch (strap, case or other internal elements) and reduce the duration of the water resistance. This is why we recommend regularly checking the condition of the watch and examining whether all the elements which contribute to water resistance are intact and in good condition: the crown, the pushers, the glass, the seals. Do not use the crown or pushers of the watch when you are in water. If the watch is equipped with a screw-down crown, always check whether the crown is screwed in all the way before going into the water.
Each product description sheet shows the price of the watch including VAT.

ATMs correspond to the different levels of water resistance of a watch.

Waterproofing:

  • Sweat


3ATM:

  • Hand washing
  • Car wash


5ATM:

  • Bath or shower
  • Splashes
  • Under the rain


10ATM:

  • Sport swimming
  • Water sports


20 ATM / 30 ATM:

  • Snorkelling
  • Not suitable as a diving watch!
If you notice any damage or anomalies, avoid contact with water. Please note that water condensation under the watch glass or on the dial indicates that it is no longer waterproof and must be repaired by a professional as soon as possible. You can contact our online after-sales service or go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page .
In the event of failure of the watch due to a material or manufacturing defect, complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page . We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch.
We use high quality batteries which have a lifespan of approximately 2 years.
Our watches comply with European standards. However, you may develop an allergy to silicone or another material. Do not hesitate to consult a doctor if the problem persists.
The warranty covers all parts except the battery, glass and bracelet. We cannot under any circumstances be held responsible for damage caused by the possession or inappropriate use of your watch. In the event of failure of the watch due to a material or manufacturing defect, complete our online form or please go to an Ice-Watch brand reseller so that they can send us your watch. You can find a retailer via the store locator page .
We advise you to go to a point of sale distributing the brand to change the battery. This type of replacement may have a cost depending on the point of sale you go to. It is very important to have the battery changed if it no longer works within a very short time, in order not to damage the movement. Only a professional equipped with the appropriate instruments can replace the battery without damaging your watch.