Return, refund and right of withdrawal when purchasing remotely
Return within 14 days
If you are not completely satisfied with the Product(s) ordered, you are entitled to a full refund (including VAT and other taxes but not delivery costs) if you return your order for a any reason within fourteen (14) days from the date of delivery of the Product(s). The refund only covers the returned Product(s). Your rights due to a defective Product remain intact after the period of fourteen (14) days.
In order to organize the return of the Product(s) ordered, follow the instructions on online return form and complete all necessary fields.
Bewatch covers standard return costs as long as:
- you followed the return procedure (via the online return form)
- you opt for a standard return (dropped off at a Collection point)
- Items be returned within 14 days from the delivery date
In any case, you must return the Product(s) purchased on the eSTORE to Bewatch within fourteen (14) days from the day you completed the online return form.
For reimbursement, Bewatch will use the same payment method used in the original transaction. Under no circumstances will you incur any costs resulting from such reimbursement.
If these conditions are not respected, you will have to bear the direct costs linked to the return of the Product(s). You may also be held liable if the value of the returned Product(s) decreases as a result of their return.
If you do not return the Products accompanied by valid proof of purchase (invoice, bank statement, proof of payment or other), Bewatch reserves the right to refuse a refund. If you return Products when they are used or damaged, Bewatch reserves the right to deduct from the refund (or conversely to claim from you) an amount equivalent to the reduction in value of the Products, which can go up to 100% of the purchase price.
Your refund may be withheld until fourteen (14) days after receipt by Bewatch of the returned Products or proof that you have returned them to Bewatch; the earlier of the two dates being retained. Please note that your bank may take longer to reimburse you.
If you have made a group purchase and wish to return it for a refund, the entire set must be returned. If the Products purchased are part of a special offer containing several Products (for example “buy 3 watches, but only pay for 2 of them”), all Products must be returned to qualify for a full refund.
According to art. VI.47 to VI.53 CDE, for any distance sales contract, except in special situations, you legally have a right of withdrawal of 14 calendar days: download the form here.