Repairs & services

Réparations et SAV

Smartwatches

We invite you to send us an email directly via info@bewatch.com mentioning:

  • Full contact details of the customer (surname, first name, postal address, telephone number).
  • A stamped proof of purchase or warranty or an order number (if purchased from our online webshop).
  • Photos and/or videos of the problem encountered, as well as a brief explanation of the problem.

Other watches

We invite you to complete the repair form. One of our support agent will contact you shortly.

  • Please ensure that you complete all fields carefully to guarantee faster and more efficient processing of your demand.
  • A claim submitted without a valid proof of purchase will automatically be considered out of warranty (€49 fees)!

We would like to remind you that our watches are covered by a two-year local warranty from the date of purchase (subject to presentation of a valid proof of purchase). This warranty covers any material or manufacturing defects related to the product. It does not cover the strap, glass, or battery.