My watch is broken, is the problem under warranty?

The warranty covers all parts, except for the battery, glass, and strap. We cannot be held responsible for any damage caused by the possession or improper use of your watch. In case of a watch failure due to a material or manufacturing defect, we invite you to complete the request form on our partner's site https://agh-atelier-horloger.com or to visit an Ice-Watch brand retailer so that they can assist you. You can find a retailer via the store locator page.