FAQ : Products

FAQ

My watch has stopped working. What can I do ?

En cas de défaillance de la montre due à un vice de matériel ou de fabrication, veuillez vous rendre chez un revendeur Ice-Watch afin que celui-ci fasse parvenir votre montre à notre centre de réparation. Vous pouvez localiser un revendeur via la page de localisation des magasins. Une fois votre montre déposée, vous pourrez en suivre la réparation via les informations qui vous seront communiquées par le revendeur. Si vous ne trouvez pas de revendeur près de chez vous, veuillez pendre contact avec nos équipes via le formulaire de contact en ligne. Veuillez joindre à votre montre la preuve d’achat, et expliquer clairement la nature du vice. Nous ne pourrons en aucun cas être tenus responsables des dégâts occasionnés par la possession ou l’utilisation de la montre et la garantie limitée est nulle si le vice est dû à une utilisation abusive ou inappropriée de celle-ci.

My loop is broken. What can I do ?

You can send us a message using our contact form or visit a point of sale distributing our brand. Please provide us with the reference for your watch. You can find this on the steel area on the back.

How can I identify the model of my watch ?

The reference is on the back of the watch, on the steel area.

After how long should I check the waterproofness of my watch ?

For a service that involves opening the case, make sure that the waterproofness checks have been carried out, especially if you use your watch frequently in water or a humid atmosphere. We advise you to have your watch's waterproofness checked every year and each time the watch is opened.

My watch is broken. Is this covered by the warranty ?

La garantie couvre toutes les pièces, à l’exception de la pile et du bracelet. En cas de défaillance de la montre due à un vice de matériel ou de fabrication, veuillez vous rendre chez un revendeur Ice-Watch afin que celui-ci fasse parvenir votre montre à notre centre de réparation. Vous pouvez localiser un revendeur via la page de localisation des magasins. Une fois votre montre déposée, vous pourrez en suivre la réparation via les informations qui vous seront communiquées par le revendeur. Si vous ne trouvez pas de revendeur près de chez vous, veuillez pendre contact avec nos équipes via le formulaire de contact en ligne. Veuillez joindre à votre montre la preuve d’achat, et expliquer clairement la nature du vice. Nous ne pourrons en aucun cas être tenus responsables des dégâts occasionnés par la possession ou l’utilisation de la montre et la garantie limitée est nulle si le vice est dû à une utilisation abusive ou inappropriée de celle-ci.

What is the lifespan of the battery ?

We use high-quality batteries with a lifespan of 12 to 18 months. Your watch should therefore work for at least 1 year without interruption.

My watch is changing colour/fading. What can I do ?

We advise you to visit a point of sale distributing the brand to have it checked out.

Can you guarantee that there are no allergens in the watches ?

Our watches comply with European standards. However, it is possible that you may develop an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days.  Consult a doctor if the problem persists.

What is a collection ?

Within the Ice-Watch brand, all watches divided into collections or families are grouped under a more common term. Ice-Watch brand watches are categorised based on similar styles or designs. You can therefore find the same model/reference/sku in different colours, materials and sizes within the same collection. In other words, different versions of a model within a collection. Each collection reflects a specific style, time of day, activity, mood, desire, taste, etc. We hope that these collections will help you appreciate our brand.

How can I replace the battery in my watch ?

We advise you to visit a point of sale distributing the brand to have the battery replaced. This replacement may incur a cost depending on your chosen point of sale. If the battery stops working, it is very important to have it replaced as soon as possible to avoid any damage to the mechanism. Only a professional using appropriate tools will be able to replace the battery without damaging your watch.

I have a problem with my skin after wearing an Ice-Watch. What can I do ?

Our watches comply with European standards. However, it is possible that you may be developing an allergy to silicone or another material. Try loosening the strap and/or stop wearing your watch for a few days.  Consult a doctor if the problem persists.

What is a stopwatch/chronograph watch ?

A chronograph watch has an additional mechanism, which you can see on the face, allowing you to calculate the time taken by an event. The aim is to measure an elapsed period of time by starting the system whenever you need it. The chronograph consists of a central hand and can sometimes display minutes and more rarely hours. It is actually designed to measure just short periods of time.

How can I remove or add a link to the strap of my watch ?

We advise you to visit a point of sale distributing the brand to have the size of a link strap adjusted. This adjustment may incur a cost depending on your chosen point of sale. Only a professional using appropriate tools will be able to adjust the strap without damaging your watch.

How can I clean my watch ?

You can easily clean the strap of your watch by carefully applying water and an appropriate soap. If your watch needs to be opened for cleaning or for a more extensive operation, only a professional with the appropriate tools will be able to carry this out without damaging your watch.

How can I find out the price of a watch ?

Each descriptive sheet for a product shows the price of the watch including VAT.

How can I replace the strap of my watch ?

We advise you to visit a point of sale distributing the brand to have the size of a link strap adjusted. This adjustment may incur a cost depending on your chosen point of sale. Only a professional using appropriate tools will be able to adjust the strap without damaging your watch.

What does waterproofness mean and how is this calculated ?

Watches are made from mechanical and electronic components which are sensitive to water and humidity. In this context, a watch's waterproofness can be defined as its resistance to pressure under water. When purchasing your watch, it is advisable to check its level of waterproofness to avoid any subsequent disappointment. Waterproofness is measured in a laboratory and in ideal conditions. I.e. at a constant temperature and a state of complete immobility.

What is the availability of a model ?

Each descriptive sheet for a product gives you the option of adding it to your basket. If it is in stock, you will be able to add it to your basket.

What does ATM mean ?

The ATM indicates the possible levels of waterproofness for a watch.

Waterproofness:

  • Perspiration

3 ATM:

  • Washing hands
  • Washing a car

5 ATM:

  • Bathing or showering
  • Splashes
  • Rain

10 ATM:

  • Swimming
  • Water sports

20 ATM / 30 ATM:

  • Snorkelling
  • Not suitable as a dive watch!
Does waterproofness apply for life ?

Waterproofness of watches applies to a new watch with seals, glass and case in perfect condition. Although waterproofness is ensured during production and proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this waterproofness may vary depending on the watch's features, how it is used and how it is cared for. A round model is less exposed to risk than a shaped model. Normal ageing of the seals that ensure waterproofness is accelerated by thermal shocks or sudden variations in temperature occurring when the watch moves from direct sunlight to cold water or a damp environment.

What do the sizes of your watches mean ?

The document included on each descriptive sheet for a product allows you to check the available sizes. You can download it at the following address.

Can I wear my watch in water ?

You can refer to the ATM. You can find the ATM for your model on the product sheet. All our watches have a minimum ATM of 3. You can therefore wash your hands or have shower while wearing one of our watches. However, we advise you not to expose your watch to water for too long and/or too often. In particular, in the case of natural material straps (leather, fabric, etc.).

What can I do to keep my watch in good condition ?

Salt water, acidity from perspiration, perfume and chemical products attack the seals and reduce the duration of waterproofness. We therefore advise you to check the condition of your watch regularly and make sure all the elements that contribute to waterproofness are intact and in good condition: crown, push-button, glass, seals. Do not use the crown or push-buttons of your watch when in water. If your watch has a screw-down crown, always check carefully to make sure the crown has been screwed all the way back in before going into water.

I have lost my loop. What can I do ?

You can send us a message using our contact form or visit a point of sale distributing our brand. Please provide us with the reference for your watch. You can find this on the steel area on the back.

I can see lines on the leather of my strap. Is this normal ?

We pay special attention to the quality of our products and in particular to leather straps. However, wearing a watch can cause lines to form on the strap. These lines are caused by wear and are completely normal, as leather is a natural and "living" material. This type of line is therefore not covered by the warranty. We use real leather with vegetable tanning which preserves the leather's versatility; giving each item a unique appearance. Any irregularity must be regarded as an intrinsic characteristic.

How can I tell if my watch is still waterproof ?

If you notice any damage or anomalies, avoid all contact with water. Infiltrations of water or humidity can require very expensive repairs. Water condensation under the glass of the watch or on the face indicates that the watch is no longer waterproof and must be repaired by a professional as soon as possible.