FAQ : Points of sale

FAQ

Where can I find my nearest store ?

You can find details of all sales outlets in the 'store locator' area of our website.

The store where I purchased my watch is no longer trading. What can I do about any repairs/complaints ?

As Ice-Watch is an international and high-quality brand, to assist you with your issue you can visit any sales outlet distributing our products (list available at this link) for professional advice. You can also contact our customer care if you have any more questions. Our teams will be happy to help you.

What is a flagship or an Ice Store ?

These are sales outlets selling all models of Ice-Watch brand watches. Devoted entirely to the brand, these stores are high-quality ambassadors who will be pleased to assist with any questions.

A store is refusing to repair my watch. What can I do ?

Please contact our customer care or send us a message using the contact form. Our teams will be happy to help you.